LET'S HELP, IF YOU HAVE SOME QUESTIONS WE MAY HAVE THE ANSWERS

It is very highly recommended, preferably something that is waterproof and hardy and can light up around 100 lumens or more. 

Our signs are all reflective, so a headlamp will make them easier to see.

We recommend a minimum age of 12 and that any minors are accompanied by an adult.

The routes are between 5km and 6km long. The distances are manageable for minors, but the challenges are not always.

You do not have to be the fittest or the fastest, you just need to have a keen sense of adventure. 

If you can manage a 5km - 8km run, you should not have a problem. 

It is kind of why you signed up right? To challenge yourself? 

We are not slave drivers and we are not going to enforce that you complete every challenge, but at least give it a try.

If for any reason beyond our control the event is forced to cancel due to severe weather conditions, pandemic, act of God or insurrection or fires that puts athletes safety at risk, the athletes will not have any claim against the organisers or any of their sponsors of whatsoever nature in these circumstances. Jump City Challenge reserves the right to change the route for inter alia, safety and security reasons without notice. If the Jump City Challenge is cancelled in total as a last resort due to events beyond our control (force majeure) – relating to, inter alia, political turmoil, natural disasters, strikes, protest action or any other major disturbance beyond our control, athletes will have no claim whatsoever including but not limited to a refund against the organisers or any of their sponsors. This will include entry fees and or flights and other expenses. We will do everything in our power to reroute and to run the event in a safe and secure manner should any event of force majeure arise.

I have to pull out for some reason. What is the refund policy? 

Please see our refund tiers and periods below : -

  • Outside of 45 days from the event. 50% refund
  • 45 - 21 days from the event. 25% refund
  • Within 21 days of the event. No refund

You can however sell your entry to somebody wishing to substitute in. You will need to follow our online substitution process. 

We can do online substitutions up until 4 days before the event. To substitute, please follow the online process as we do not handle substitutions manually.

*Please note that we do not substitute within 4 days of the event for safety and legal reasons. All runners who enter with us are protected and indemnified.

All our batches are limited, due to this we cannot allow for any batch changes. 

We design the challenges so that everybody can complete them. 

The event is actually an adventure course, the challenges we put in are not always conventional OCR challenges. 

The internet is not always our friend and we do not have control over where our emails go in your inbox. 

Please check your spam, the mails are most likely there. If this is the case, remember to unflag the emails as not being spam.

Teams must consist of 4 athletes when entering. If you wish to run as a group of any other number, simply enter an individual batch for you and your crew. 

Timing of the team is based on the collective time of the top 3 runners across the line.

If the event is listed as a series, then this means that results from the entire series will count. ie. 2 events. 

If you choose to do just one event, your results will only count for that event. You will not qualify for prizes.

Series prizes are awarded at the end of the series.

Do you still have a question for us?